Senior Executive/executive - Singapore - SPO Singapore Polytechnic

SPO Singapore Polytechnic

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

As Singapore's first polytechnic, Singapore Polytechnic (SP) prides ourselves in providing the best learning experience for our students in pre-employment and continuing adult education.

The mission of SP is to prepare our learners to be life ready, work ready and world ready. Our vision is to be a caring community of inspired learners committed to serving with mastery.

SP's Student Services seeks to enhance our students' experience by providing a range of services and our Customer Relations Unit, is the most convenient touchpoint to obtain easy information and guidance relating to student administration, financial and fees matters.

The appointee handles institutional queries and feedback from students and public.

You will work closely with internal stakeholders in the handling and tracking of public feedback to ensure timely resolution of cases and to enhance customer satisfaction.

Responsibilities:

Maintain high quality of service and ensure that queries or escalations are handled professionally
Work with internal stakeholders for resolutions or implement service quality initiatives to improve service experience and customer satisfaction
Compile reports from the Customer Relationship Management System and/or other administrative duties as assigned

Requirements:

At least a tertiary education (in any discipline)
Strong writing and analytical skills
Serviceoriented and adept at problem solving
Have a pleasant disposition and is passionate about helping others
Ability to work independently and capable of being an effective team player

Successful applicant will be offered a 2-year contract in the first instance.

Closing Date: 6 Dec 2023
**If you are shortlisted for the position, you should hear from us within 30 days of the closing date of the advertisement.