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- Provide welcome and check out on the first and last day of training of the pilots
- First line assistance and support to any customers / visitors entering the premises
- Facilitate effectively pilots' requests by liaising promptly with other departments (Flight Training Operations, Sales, Training, Quality, Maintenance)
- Deliver day-to-day operations: basic procurement, first day preparation, administrative tasks, etc
- Contribute actively in continuous improvement of customer experience and launch of new initiative and projects
- Maintain high standards of Customer Experience at any point of time
- Organize in autonomy visits of the training centre for various audiences (customers, students, external guests)
- Perform opening and closing of the Airbus Asia Training Centre Boutique shop
- Provide assistance for products sales while delivering high range experience to customers
- Support regular stock inventory and orders management following processes in place.
- Organize promotional events to increase boutique sales
- Take initiative on renew boutique products and mode of sales
- Work with marketing department for new boutique campaign
- Support company events in coordination with Airbus communications and marketing teams.
- Support organisation and execution of special visits (government, VIP, etc)
- Organise and execute any relevant internal and external events.
- Contribute to the trainee care & training support operations for the pilots training at ATR Training Centre.
- Provide assistance and support for the visa application process
- Previous experience in a customer-facing role
- Excellent communication skills
- Adaptability to different customers, cultures and situations
- Proactive and positive attitude
- Being a team player is a must
- Basic understand of the aviation industry is a plus
- Knowledge on office tools (google workspace)
Customer Experience Associate - Singapur, Singapore - airbus
Description
Job Description:
Job Overview
Being part of Airbus Asia Training Centre (AATC) Customer Experience team, this customer-facing role encompasses a wide variety of day-to-day tasks with the objective to deliver an excellent customer experience to the pilots performing their flight crew training.
Front Desk operations:
Boutique operations:
Communications and events:
Trainee care, training support for ATR full flight simulator:
Required Skills
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.
Company:
Airbus Asia Training Centre Pte. Ltd.Employment Type:
Fixed term-------
Experience Level:
Entry LevelJob Family:
Customer Account and Service Management