Attractive Job Opening for Telecommunication - Singapore - IITMATRIX PTE. LTD.

IITMATRIX PTE. LTD.
IITMATRIX PTE. LTD.
Verified Company
Singapore

1 week ago

Wei Jie

Posted by:

Wei Jie

beBee Recruiter
Description
**1. Support Avaya UC and CC implementation and operations


  • Support NICE recording solutions implementation and operations
  • Support IP Telephony, VLAN, LAN and WAN
The following are the products we need support from the L2 Telco engineer

  • Avaya Comms Mgr
  • Avaya Session Mgr
  • Avaya System Mgr
  • Avaya Aura Messaging
  • Call Accounting
  • Avaya CMS
  • Avaya Utility Server
  • Avaya SAL Gateway
  • Avaya Agent Map
  • Nice Applications/IC
  • Nice Storage Ctr
  • AES
  • Zoom

Key Responsibilities:


  • Serve as point of escalation for 3rd level troubleshooting to provide technical support for Microsoft Teams/AudioCodes/Poly CCX IP Phones/Zoom Conferencing/Ring Central/Cloud PABX/CXOne(Nice Incontact)/Skype for Business or Google Phone.
  • Delivering Root Cause Analysis, Workarounds and Solutions for all technical problems with compliance to client Reuters defined ITIL Processes on Problem and Incident Management.
  • Has experience in deploying Regional or Global projects