Senior Manager - North-East Singapore - Jobline Resources Pte Ltd

Jobline Resources Pte Ltd

Verified Company

North-East Singapore

1 week ago

Posted by:

Wei Jie

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Description

Responsibilities:

Identify current architecture problems, future technological goals and provides expert advice on solutions.
Serve as a technical expert on solutions design, development and implementation requirements to address business needs.
Recognised as experienced and knowledgeable in telephony and contact center technologies including traditional, modern and cloud delivered models.
Liaise with senior stakeholders to determine requirements and define the scope of the solution
Evaluate client's system specifications, work practices and the nature of business
Evaluate the state of telephony/contact center architecture for the organisation to inform the technology roadmap
Develop a solution concept design to align with the enterprise architecture and to fulfil the business requirements
Lead the technical solution design and delivery of architecture blueprints
Analyse impact of a solution on client's overall business processes and systems to mitigate business risks
Foster continuous improvement by looking for ways to improve the design processes, models and approach
Drive the implementation of the solution to ensure technical soundness and integrity of the solution
Create Proof of Concept and/or prototypes to verify if customer requirements can be fulfilled
Optimise design to align with user requirements
Evaluate different tools and techniques to create a common ground for the solution to be developed
Provide guidance on technical standards guidelines and best practices aligned to the overall enterprise architecture
Define the implementation / release processes
Stakeholder Management
Garner buyin and support for the overall solution architecture design
Oversee department management including budgets, forecasting, work allocations and staffing
Develop staff through ongoing coaching, mentoring and career discussions
Define common goals, direction and accountability among staff
Drive effective performance management practices within department in accordance with company policies and procedures

Requirements:

At least years' experience in developing, implementing and maintaining IT systems
SME on Voice, IP Telephony and Contact
PMP Certified
CCNP Voice
ITIL v 10+ years experience in Voice technologies and solutions, centering around IP Telephony
3+ years experience with cloud delivered voice and contact center technologies