Application L2 Support Analyst - Singapore - Morgan Mckinley Pte Ltd

    Morgan Mckinley Pte Ltd
    Morgan Mckinley Pte Ltd Singapore

    2 days ago

    Full time
    Description

    We are seeking a proactive and dynamic Application L2 Support Analyst to join the team in supporting and maintaining a mission-critical application. The role involves providing day-to-day Level 2 support, ensuring the stability and performance of production systems, and working closely with both technical and business stakeholders.

    Key Responsibilities

    • Provide day-to-day support for application-related production issues and resolve them within agreed Service Level Agreements (SLAs).
    • Understand, analyze, and investigate reported issues to determine root causes and provide corrective and preventive solutions.
    • Escalate complex cases to Level 3 or technical support teams as needed.
    • Ensure timely and successful completion of batch jobs and scheduled tasks.
    • Proactively suggest improvements to reduce recurring issues and close monitoring gaps.
    • Participate in the implementation of application changes following SOPs for smooth deployments.
    • Identify and implement opportunities for automation to reduce manual workload.
    • Work in rotating 12-hour shifts to ensure 24/7 system support coverage.

    Requirements

    • Strong analytical and problem-solving skills.
    • Proactive, self-driven, and able to work effectively under pressure with a sense of urgency.
    • Basic knowledge of Java programming and hands-on coding experience.
    • Proficient in SQL, able to construct and execute basic queries.
    • Familiar with client-server architecture, web technologies, operating systems (Unix & Windows), databases, and middleware components.
    • Team player with the ability to work independently when required.
    • Strong communication skills to interact with stakeholders across various levels.
    • Experience with scripting for automation is a plus.
    • Familiarity with IT ticketing systems (e.g., ServiceNow, Jira) is a plus.

    Qualifications

    • Minimum Diploma in an IT-related discipline.
    • 2 years of experience in the IT industry, preferably in an application support or operations role

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