Application Support Engineer - Singapore - FLINTEX CONSULTING PTE. LTD.

Description

•Act as the first point of contact for all user support related queries regarding the core Applications (L1 and L2 support)

•Participate in the knowledge transfer of the BC team before handling the BAU for new Solutions

•In charge of the inventory of all the Applications used in the company as well as regular check of Active and Inactive Applications

•Responsible for taking internal and external calls from the users regarding Application related incidents or service requests

•Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents/ service request

•Regularly provide statistical reports about support cases and incidents

•Dispatching all incoming tickets for the Service & Support team

•Responsible for assigning, resolving and escalating user request tickets

•Collaborate with other IT Teams on Projects