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- Review arrival/departure guest lists
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with guests
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages, restaurant reservation, booking of tickets, etc)
- Address customer complaints and escalate to Guest Relations Manager when needed
- Taking and checking reservations
- Replying emails regarding reservations
- No experience needed.
- Require to be customer service oritented indviduals.
- Able to work shifts and weekends.
- Medical and Dental benefits
- Birthday leave
- Sales commission
- Referral fee
- 13 months package
- Opportunities to promote to Senior Executive and Manager
Guest Relations Executive - Singapore - HV HAMILTON PTE. LTD.
HV HAMILTON PTE. LTD.
Singapore
2 weeks ago
Description
Roles & ResponsibilitiesJob Description
Job Requirement
Job Benefits
Front Office
Restaurants
Travel Arrangements
Housekeeping
Inventory
Spa
Pressure
Cashiering
Customer Service
Disposition
Decision Making
Back Office
Able To Work Independently
Hospitality
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