Guest Relations Executive - Singapore - HV HAMILTON PTE. LTD.

    HV HAMILTON PTE. LTD.
    HV HAMILTON PTE. LTD. Singapore

    2 weeks ago

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    Description
    Roles & Responsibilities

    Job Description

    • Review arrival/departure guest lists
    • Attend to special guests (e.g. VIPs) and answer their inquiries
    • Provide information about amenities, area and venues and promote services
    • Anticipate guest needs and build rapport with guests
    • Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages, restaurant reservation, booking of tickets, etc)
    • Address customer complaints and escalate to Guest Relations Manager when needed
    • Taking and checking reservations
    • Replying emails regarding reservations

    Job Requirement

    • No experience needed.
    • Require to be customer service oritented indviduals.
    • Able to work shifts and weekends.

    Job Benefits

    • Medical and Dental benefits
    • Birthday leave
    • Sales commission
    • Referral fee
    • 13 months package
    • Opportunities to promote to Senior Executive and Manager
    Tell employers what skills you have

    Front Office
    Restaurants
    Travel Arrangements
    Housekeeping
    Inventory
    Spa
    Pressure
    Cashiering
    Customer Service
    Disposition
    Decision Making
    Back Office
    Able To Work Independently
    Hospitality
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