Manager (Operations Planning), Flg-opt - Singapore - Ministry Of Social And Family Development

Ministry Of Social And Family Development

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

What the role is

The goal of Family Life Group (FLG) is to nurture a familyfriendly society by strengthening family resilience through all stages of life, and to support families to overcome early risks and challenges to family relationships. The Operations Planning & Transformation (OPT) Division is responsible for developing the overall operational plans to strengthen and support families through all stages of life. It also oversees transformation, data and digitalisation, capability development and engagement strategies for FLG.

What you will be working on

Reporting to the Assistant Director, you will be part of the Operations Planning & Excellence (OPE) Branch that oversees the development of the suite of FLG services and programmes, spearheads FLG's workplan and transformation plans, in order to enhance customer experience, improve service delivery and programme effectiveness.

You will be a key member of the Ops Planning & Policy team responsible for planning, formulating and enhancing the overall suite of family services and programmes across the FLG Divisions, to deliver MSF's strategic outcomes of encouraging marriage and parenthood, reducing marriage dissolution, and improving family resilience

The role involves:

Conduct systemslevel review and planning for the overall suite of FLG services and programmes that involves both Ministry and WholeofGovernment (WOG) stakeholders.
Identify gaps and opportunities to improve service delivery and programme implementation to better serve families through all stages of life.
Evaluate and address crosscutting service gaps and enhance customer experience.
Spearhead FLG's workplan and transformation plans.

What we are looking for

To meet the challenges of this role, you should possess:
At least 2 years of experience in ops planning and/or policy and strategy development work.
Strong analytical and critical thinking, writing and communication skills.
Ability to analyse issues from a strategic and systems perspective, while having a good grasp of details and processes.
Ability to conceptualise quickly, multitask and work under pressure.
Strong problemsolving skills.
Good stakeholder engagement and management skills.
Ability to work independently and in teams