Operations Manager - Singapore - Re Source Partners Pte Ltd

Re Source Partners Pte Ltd

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

Our client is a Singaporean multinational technology and engineering group in the aerospace, smart city as well as defence and public security sectors

With their current expansion, they are looking for
Operations & Services Manager to assist on their daily operation.

Responsible for the provision of full spectrum of the payroll, collection and customer service functions under NSmen payment services. To ensure that services delivered adhere to the stipulated policies, guidelines and KPIs

Would this be the next career for you?

To ensure achievement of operational goals and key performance indicators stated in Service Level Agreement(SLA)
To manage public relations for the centre by planning, executing and maintaining an effective communication programme via the various channels, e.g. dialogues, briefings, Internet, Intranet static information, newsletters and handbooks to shape the behaviour of customers.
Prepare and analyse statistical reports on a regular basis.
Analyse customers' feedback and recommend areas of improvements and solutions.
Manage service partners' performance and investigate late payments to ensure timeliness and accuracy of payments.
Lead, coach, train and develop employees within her teams, to their fullest potential.
Investigate any nonconformances to SLA to facilitate corrective and preventive action.
Review, streamline and implement solutions to enhance the operational efficiency and effectiveness.
Ability to plan and manage projects assigned

If you are someone with the following, lets chat