Euc Engineer - Singapore - Huang He Consultancy Pte Ltd
Description
EUC Engineer (Rotational shift) - Only Singaporeans
Brief Description:
-
Responsibilities_
- Experienced in troubleshooting both desktop/laptop hardware and software.
- Support user queries or issues are captured and validated for further processing.
- Coordinate with different support teams (including vendor coordination) to ensure issues are resolved with proper resolution recorded.
- Adhere to the SOP and Policy defined.
- Responsible for Call logging, Assignment, Incident Management & Coordination, Call Tracking and follow‐up until closure within the agreed SLA.
- Implementing best practices to reduce time and increase efficiency.
- Incident ownership, monitoring, tracking and communication with all parties.
- Focus on First Call resolution to ensure early closure of tickets.
- Daytoday onsite IT support for hardware and software issues involving enduser desktops/notebooks, client's network connectivity
- Preparation of desktop/notebook system image
- User account management (Account creation, deletion, modification, and reset password in accordance with Customer's process and procedures)
- Perform file backup, migration and restoration for endusers' desktops/notebooks
Requirements_
- Higher Nitec and above in Information Technology or related field
- Provide IT technical service desk and onsite support for enduser services
- Support desktops, notebooks, printers and other hardware components.
Contract Type: 12 Months (Renewal)
Salary:
SGD2,800 to SGD4,000
Location:
Jurong, Suntec, East Coast, Punggol
Working Hours:
Rotational shift
i. Mon - Fri 8:30 am to 4:30 pm (onsite), Sat 9:00 am to 1:00 pm. (onsite)
ii. Mon - Fri 10:00 am to 7:00 pm (onsite)
Commencement:
Immediate
Job Types:
Full-time, Contract
Contract length: 12 months
Salary:
$2, $4,000.00 per month
Schedule:
- Monday to Friday
Experience:
Work Location:
In person
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