Service Desk Engineer - Singapore - Upper Spring Consulting

Upper Spring Consulting
Upper Spring Consulting
Verified Company
Singapore

1 week ago

Wei Jie

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Wei Jie

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Description

Job Category:

Information Technology
Job Type:Contract Full Time Permanent
Job Location:Singapore
Responsibilities:

  • Strong knowledge on the desktop support for both hardware and software
  • Ensuring user queries or issues are captured and validated for further processing
  • Coordinate with different support team (including vendor coordination) to ensure issue resolved with proper resolution recorded
  • Follow SOP and Policy defined
  • Incident ownership, monitoring, tracking and communication with all parties

Requirements:


  • Higher Nitec/Diploma in Information Technology or related disciplines
  • 3 years relevant experience in helpdesk and support services
  • Understanding of desktop, laptop and printer and TCP/IP networking
  • Good Knowledge of Windows, Linux OS, Mac/Apple iOS, video conferencing and IP telephony
  • Good Knowledge in networking, systems (AD, file sharing etc), and troubleshooting
  • Knowledge in ITIL practices and processes is a must
  • Excellent Interpersonal skills, committed, proactive and dynamic working attitude
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