Technical Support Officer - Singapore - ITCAN Pte Ltd
Description
Provide first level of IT Support to users- Provide first call resolution (FCR) technical support
- Troubleshoot and investigate cause of user's problem
- Update work information with all troubleshooting steps used in the ticketing system
- Set Incident to "Resolved" if User's problem has been solved
- Reassign ticket if agent is unable to resolve ticket
Job Types:
Full-time, Contract
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