Chief Customer Officer - Singapore - SP SERVICES LIMITED
Description
Roles & ResponsibilitiesWhat You'll Do:
• Carry out supervisory duties to plan, assign and direct work to ensure daily operation efficiency, ensuring that regulatory and internal KPIs are met
• Supervise team of frontline agents; Monitor, coach and guide staff in meeting individual KPIs
• Identify and provide solutions to both customers' and team needs
• Handle escalations and complaints
• Any other ad-hoc duties as assigned
What You'll Need:
• Degree from a recognized institute
• At least 2 years of customer service management experience in customer facing role preferred
• Strong organisational, analytical and effective problem solving skills
• Strong communication skills, both written and verbal
• Proven people management skills; able to build relationship with colleagues at all levels
• Self-starter. Possess professional, positive, can-do attitude. Manage pressure effectively
Thank you for your interest in SP Group. You will be contacted if you are shortlisted for an interview.
Tell employers what skills you haveManagement Skills
Microsoft PowerPoint
Microsoft Excel
Written English
Customer Service Management
Customer Care
Pressure
Communication Skills
Customer Satisfaction
Microsoft Word
Customer Service
People Management