Chief Customer Officer - Singapore - SP SERVICES LIMITED

    SP SERVICES LIMITED
    SP SERVICES LIMITED Singapore

    1 month ago

    Default job background
    $120,000 - $200,000 per year Customer Service / Support
    Description
    Roles & Responsibilities

    What You'll Do:


    • Carry out supervisory duties to plan, assign and direct work to ensure daily operation efficiency, ensuring that regulatory and internal KPIs are met


    • Supervise team of frontline agents; Monitor, coach and guide staff in meeting individual KPIs


    • Identify and provide solutions to both customers' and team needs


    • Handle escalations and complaints


    • Any other ad-hoc duties as assigned

    What You'll Need:


    • Degree from a recognized institute


    • At least 2 years of customer service management experience in customer facing role preferred


    • Strong organisational, analytical and effective problem solving skills


    • Strong communication skills, both written and verbal


    • Proven people management skills; able to build relationship with colleagues at all levels


    • Self-starter. Possess professional, positive, can-do attitude. Manage pressure effectively

    Thank you for your interest in SP Group. You will be contacted if you are shortlisted for an interview.

    Tell employers what skills you have

    Management Skills
    Microsoft PowerPoint
    Microsoft Excel
    Written English
    Customer Service Management
    Customer Care
    Pressure
    Communication Skills
    Customer Satisfaction
    Microsoft Word
    Customer Service
    People Management