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- Set up and configure Syspro POS software according to the specific needs and requirements of the business.
- Perform routine maintenance on POS systems to ensure optimal performance
- Provide technical expertise and support to end-users, troubleshooting and resolving complex issues, and ensuring optimal system performance.
- Train end-users and staff on POS system usage and best practices – ensuring end-users follow all SOPs implemented.
- Maintain accurate records of POS system, configurations, installations, and maintenance activities.
- Collaborate with IT teams, vendors, and relevant stakeholders to address complex technical issues & ensure seamless integration with other systems
- ERP responsibilities:
- Process transactions posting as assigned, related to POS integration and customization to Syspro ERP.
- Evaluating Syspro ERP requirement through consultation, business process analysis, and observations to each department.
- Evaluating existing IT infrastructure and recommending system improvements.
- Developing and configuring customized ERP solutions based on best practices.
- User interface customization (if necessary) that best fit on the user requirements.
- Running diagnostic tests and resolving issues to enhance performance.
- Providing ERP end-user training and technical support.
- Documenting ERP processes and preparing deployment progress updates.
- Bachelor's degree in Computer Science, Information Technology, or a related field. Master's degree is a plus.
- Possesses technical knowledge in Syspro system, SQL management (SQL Query), relevant knowledge in ERP and POS systems, and integrations.
- Proven experience (minimum 3 years) in IT management, preferably in a similar industry/sector.
- Experience in supporting F&B and retail POS and working in a multi-vendor environment would be an added advantage.
- Prior Experience with Syspro system, POS & ERP system implementation and management is a plus
IT Specialist - Singapore - Wine Connection
Description
Point of Sale responsibilities:
Qualifications and Requirements