IT Coordinator - Singapore - MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD

Description

Job scope:

• Handle tickets escalated from service desk relating to Printer / Wi-Fi / Software issue / Hardware issues / CCTV
• Perform specific software basic trouble shooting
• Manage vendor site visit for Hardware issues
• Hardware provision for customer end users
• Assist in hardware replacement (DELL/HP)
• Help users with email activation, first time login in laptops and configure profile
• Perform OS Installation / Software installation for Desktop / Laptops
• Handle VIP End Users
• Responsible for Asset Management
• Assign field service colleagues

Requirement:

• Basic Network troubleshooting skills
• Ability to work under guidance of L3 resource from Offshore.
• Perform shop floor visits in case of P1 issues during weekend on-call rotation
• Work location: Tuas region
• Working hours: 5.5 days with weekend on-call rotation