Lyf Guard - Singapore - ASCOTT INTERNATIONAL MANAGEMENT PTE LTD

ASCOTT INTERNATIONAL MANAGEMENT PTE LTD

Verified Company

Singapore

4 weeks ago

Posted by:

Wei Jie

beBee Recruiter

**Job Responsibilities: 1) Take Care of All Residents from Pre-arrival to Post-departure

Assist lyf residents with their checkin through the Discover ASR, and mobile access activation
Explore the functions of the Discover ASR with residents (Eg; mobile access and message board)
Encourage residents to explore and work with the lyf community
Handle residents' queries on facilities, services, registration and information about shopping, banking, dining, entertainment and local events
Handle complaints from residents and ensure that they are appeased
Conduct tours for lyf residents, potential residents and working partners
Handle residents' related correspondences

2) Ensure Operational Effectiveness

You will:

Monitor room availabilities through the property management system
Ensure that procedures follows corporate guidelines
Perform bookkeeping activities
Conduct regular rounds to ensure cleanliness of property, especially in shared social spaces
Perform light housekeeping and engineering responsibilities and work with relevant outsourced contractors for cleaning and maintenance
Ensure the property is sufficiently stocked with stationery and marketing collaterals
Review activities within the team, improve the departmental processes and enhance efficiency
Ensure that all staff receive skills upgrading and training (Eg; Onthejob training for new hires)
Ensure all residents' refunds through credit cards are submitted to Finance

3) Create an Inclusive and Collaborative Community

You will:

Maintain residents' preference profiles and track their likes and dislikes.
Assist the Ambassador of Buzz to:
Curate and plan a calendar of events for residents
Suggest community initiatives to encourage interaction among the residents
Manage inbuilding events for compliance with house rules and intercede or escalate issues as they arise
Solve residents' related issues to provide a cohesive community and to manage residents' expectations
Engage with residents and provide constructive recommendations to enhance their stay experiences.

Job Requirements:

At least 1 year of relevant work experience preferably in the hospitality industry
Attained at least a Degree or Diploma in Hospitality, Hotel Management or an equivalent qualification
Serviceoriented
Creative and able to form a unique vision for our communities and residents
Photo and video editing skills
Interesting skill and talent (lyf skills) such as, coffee making, bartending, singing or a computer geek
Passion in creative and collaborative communities
Knowledge of current trends and happenings in the local scene
Pick up and use new systems and technology solutions quickly
Enjoy learning a variety of tasks, including paperwork
Willingness to do shifts (i.e. Morning, Afternoon and Overnight)