Team Leader - Singapore - VAG SINGAPORE PTE. LTD.

Description

• Monitoring and assignment of jobs to technicians
• Provide training and technical knowhow to new technicians/trainees
• Maintain good leadership and respect among technicians and peers
• Ascertains automotive problems and services provided in Job Card; clarifies the description of problems; conducts inspections; take test drives; checks vehicle maintenance records; examines service schedules.
• Use available systems to search and determine faulty parts for replacement
• Develops estimates by costing materials, supplies, and labour; calculating customer's payment, including deductibles.
• Update findings/diagnosis, quotes, and delivery lead time in software for Service Advisor to follow up with the customer
• Conduct test drive and QC for the completed job by technicians
• Inform SA of job completion in order for SA to inform the customer accordingly
• Provide assistance in handling customers & calls if SA is busy or not available
• Updates job knowledge by participating in educational opportunities; reading manufacturers' publications (new car models and features)
• Take over SA role whenever required

• ITE automotive certification
• Minimum 3year experience working as a technician/mechanic
• Experience working with Audi/VW vehicles will be an advantage
• Fresh graduates with no experience but who are willing to learn and with a positive attitude will be considered
• Willing to work overtime