- Oversee and support process by reviewing daily transactions on performance parameters
- Review performance dashboard and the scores for the team
- Support the team in improving performance parameters by providing technical support and process guidance
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Ensure standard processes and procedures are followed to resolve all client queries
- Resolve client queries as per the SLA's defined in the contract
- Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
- Ensure all product information and disclosures are given to clients before and after the call/email requests
- Avoids legal challenges by monitoring compliance with service agreements
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Technical Lead - Singapore - Wipro Limited (Singapore Branch)
Description
Title: Technical Lead - L1
Requisition ID: 62624
City: Singapore
Country/Region: SG
Do
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IT Technical Lead
Only for registered members Singapore
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Technical Lead
Only for registered members Singapore
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Technical Lead
Only for registered members Singapore
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Technical Lead
Only for registered members Singapore
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Technical Lead
Only for registered members Singapore
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Technical Lead
Only for registered members Singapore
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Technical Lead
Only for registered members Singapore
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Technical Lead
Only for registered members Singapore
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Technical Lead
Only for registered members Singapore
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Technical Lead
Only for registered members Singapore
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Technical Lead
Only for registered members Singapore
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Technical Lead
Only for registered members Singapore
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Technical Lead
Full time MICHAEL PAGE INTERNATIONAL PTE LTD- Singapore
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Technical Lead
Only for registered members Singapore
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Technical Lead
Only for registered members Singapore
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Technical Lead
Only for registered members Singapur
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Technical Lead
Only for registered members Singapore
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Technical Lead
Only for registered members Singapore
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Technical Lead
Only for registered members Singapore, Singapore
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Technical Lead
Only for registered members Singapore
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Technical Lead
Only for registered members Singapore
