Customer Service Executive - Singapore - SH COGENT LOGISTICS PTE LTD

SH COGENT LOGISTICS PTE LTD Singapore

3 days ago

Description

Roles & Responsibilities

Company Description

Cogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one-stop integrated logistics hub, Cogent 1.Logistics Hub. It offers warehousing, freight forwarding, container and ISO tank depot, automotive logistics, and transportation services in Singapore. It also operates warehousing and container depot businesses in Malaysia.

Role Description

This is a full-time on-site role for a Customer Service Executive/ Officer located in Singapore. The Customer Service Executive/ Officer will be responsible for day-to-day tasks such as inventory control, customer service, and order processing.

Actively engage with customers to resolve feedback to ensure a high level of satisfaction
Liaise with customers on container/cargo/material/ inventory and other administrative and customer service duties.
Liaise with internal departments, vendors, and third parties to process order requests from customers.
Maintain all shipping and tracking records of customer inventory and movement accurately using the customer's system and our WMS
Generate, maintain, and submit a variety of reports periodically or as and when required
Attend to customers' enquires and requests and keep customers fully informed on GRN, GI, and delivery status.
Attend weekly/monthly/quarterly KPI meetings to present progress and KPI scorecards to customers.
Manage control measures to ensure mistakes, inaccuracies, and discrepancies are highlighted, addressed, and resolved
Oversee team performance through daily engagement and distribution of workload
Develop customer business relationships and explore new sales initiatives as and when possible
Investigate incidents and accidents and prepare investigation report for submission to the superior and the department concerned
Attend to customers' requests to ensure customer satisfaction
Adhere to all company rules and regulations including safety rules
Any other duties and responsibilities assigned from time to time

Qualifications

Degree or Diploma in logistics and supply chain management, or equivalent qualifications preferred
Excellent communication and customer service skills
Knowledge of warehouse management systems software is an advantage
Ability to work in a team environment and independently
Attention to detail and ability to multitask
Knowledge and experience in shipping, logistics, and warehousing operations is also a plus
Able to perform overtime when necessary

Others:

Alternate Saturday
Meal subsidy
Medical, dental & insurance benefits
2 way-Transport provided at Jurong East

Tell employers what skills you have

Customer Service Skills
WMS
Ability to Multitask
Warehousing
Warehouse Management
Inventory
ISO
Inventory Control
Freight
Transportation
Supply Chain Management
Customer Satisfaction
Customer Service
Shipping
Warehousing Operations

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