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- Support the reservations sales team and operations teams to ensure all key KPIs are met and maintained including conversion, abandoned call rate and quality assurance.
- Ensure travel agency commissions, reservations sales conditions, profile tracking and guest recognition is checked, completed and updated accordingly.
- Maintain accuracy of arrivals including billing, VIP status and other guest preferences.
- Maintain high level of performance within the reservations guest experience, including the support for the reservations and operations team.
- Ensure that a "RevPRO culture" is spread in the hotel, through regular liaison with operational and call centre teams.
- Manage rooming lists, corporate bookings, and crew blocks as required.
- Minimum of 3 years of relevant experience in the reservations sales
- Strong working knowledge of CRS, PMS, RESAWeb or distribution systems
- Details Orientated
- External and internal environment understanding
- Ability to work effectively and contribute in a team
- Great communication, presentation and influencing skills
- Customer/Commercial focus
- Multicultural awareness and able to work with people from diverse cultures
- Flexible and able to embrace and respond to change effectively
- Self-motivated and energetic
- Birthday Leave
- Discounted Room Rates across ACCOR Properties
- Duty Meals
Reservation Specialist - Singapur, Singapore - ACCOR
Description
Job Description
Summary of Responsibilities:
The main responsibilities and tasks of this position are as listed below, but not limited to these:
Qualifications
Qualifications:
Additional Information
Job Highlights