- Assist to manage a small team on the processing of Customer and Account Data Maintenance requests for Individual Customers
- Complete all data maintenance requests with accuracy and within the agreed Service Level Agreement
- Handle enquiries/ escalation from local Branches, Business Units and Support/ Contact Centre
- Prepare and submit management/ statistical reports
- Lead/ Participate in projects and/or process improvement initiatives
- A recognized university degree, with 5 years of Branch Banking or Backoffice operations experience
- Good managerial skills
- Strong computer, analytical and problem solving skills
- Strong interpersonal and communication skills
- Able to work under pressure
- Able to work independently and in a team
Assistant Vice President, Account Servicing, Customer Operations Center - Singapur, Singapore - United Overseas Bank
Description
AVP, Account Servicing, COC
Posting Date: 28-May-2023 Location:East Area Main (City Area), Singapore,
Company: United Overseas Bank LtdAbout UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
About the Department
Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.
We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.
Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.
Job Responsibilities
Job Requirements