Desktop Support Engineer - Singapore - Zenith Infotech (s) Pte Ltd.

    Zenith Infotech (s) Pte Ltd.
    Zenith Infotech (s) Pte Ltd. Singapore

    1 month ago

    Default job background
    Technology / Internet

    This is a 12 months contract assigned to our client

    Work Location: Lavender MRT

    Salary Range : $2,000-$2,200

    Singaporean Only

    Pass Secuirty clearance before starting work

    Job Description

    Issue Management

    1. Log all incoming calls and email and record sufficient information to facilitate effective incident


    2. Identify the impact, urgency, and priority of incidents

    3. Provide initial troubleshooting and support for incidents.

    4. Escalate incidents that cannot be resolved by the service desk to the appropriate

    Application Maintenance team and monitor progress.

    5. Seek confirmation for closure from the user when resolution is provided.

    6. Serve as the first point of contact for all incidents

    7. Prepare issues statistic for reporting purposes.

    8. Prepare daily, weekly and monthly report

    9. Daily monitoring Liaise with client to clarify issue and assign issue to team for resolution.

    10. Track and report on issues resolution. Assess common issues and suggest improvement points.

    11. Track and report on day-to-day operations to maintain system stability