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- Daily planning, routing and scheduling of trucks to optimize resources
- Coordination of customers' requirements from the portal.
- Secure best fit hauliers for trucking jobs
- Achieve high service standards for all customers
- Manage customers' and Hauliers' expectations and requirements
- Basic reporting on the job progress
- Dispute resolution between hauliers and customers
- Review pricing upon job completion for finance billing
- Any other ad-hoc duties will be assigned by supervisor
- Minimum Diploma in Logistics or Maritime Studies or in a relevant discipline
- Fresh graduates in a relevant discipline are welcome to apply
- Minimum 2 years' experience in customer service and operations in the freight forwarding & logistics industry are preferred
- Excellent verbal and written communication skills
- Strong negotiation skills, with ability follow-through on client contracts
- Able to multitask, prioritize, and manage time efficiently
- Self-motivated, goal-oriented and a team player
- Able to work 5.5 day work week
Operations Manager - Singapore - HAULIO PTE. LTD.
Description
Roles & ResponsibilitiesResponsibilities:
Requirements:
Negotiation
Resolve guest complaints
Able To Multitask
Tracking
Microsoft Office
Microsoft Excel
Interpersonal Skills
Inventory
Logistics
Routing
Dispute Resolution
Freight
Trucking
Communication Skills
Supply Chain Management
Team Player
Scheduling
Pricing
Shipping
Customer Service Experience