CRM Platform Lead - Singapore - Newtone Consulting

Newtone Consulting

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Your role and Responsibilities:

Build custom demos using ServiceNow that represent how the Cloud Contact Center Platform can be deployed for a customer
Leverage relevant customer feedback and be the voice of the customer to the rest of the internal teams
Develop trust with client leadership to remove roadblocks and ensure customer success during project implementation
Understand customer use cases, formulate best practices, and when needed elaborate on the documentation (functional and technical)
Become an expert in ServiceNow Platform
Maintain ServiceNow Platform and keep it operational and ready for showcases
Lead the ServiceNow deployment portion of Cloud Contact Center Platform
Providing technical inputs as part of the tender bid team
Receive support escalation issues and drive them to resolution on a timely manner

Your profile:

Degree in a Computer Science/Engineering or equivalent with relevant experience
3+ years in a customer/client facing technical role (Pre/Post Sales, Consulting, Solutions Architecture, Service Delivery, etc.) with a strong knowledge of network architectures, Cloud and CRM solutions
2+ years of ServiceNow Architecting, Development and Support experience
Engaging personality, a true consulting approach and ability to communicate technical concepts to people of all backgrounds and skill levels
Time management and prioritization methods are second nature to you
Current and valid industry certifications for ServiceNow
Experience leading and/or managing teams is an advantage