- Provide excellent customer service to GetGo's customers
- Achieve meaningful objectives as part of a mission-driven and values-based organisation
- Share clear and accurate information when attending and responding to queries on GetGo's official communication channels, including but not exclusive to live chat and emails
- Resolve customer enquiries and disputes efficiently, and escalate issues promptly when required
- Encourage and influence an excellent service mindset in the CX team and affirm positive behaviour
- Dealing with service failure and crisis management
- Passionate team member who loves to serve
- Minimum two (2) years experience as a Customer Support Specialist or similar Customer Service role, preferably with live chat support background
- Comfortable working fixed permanent 1pm-10pm shift.
- 5 days work week including working over the weekends, PH. (Fixed Wed & Thurs off days)
- Experience using help desk software such as Intercom, Zendesk is preferred (not mandatory)
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Customer Service Executive - Singapore - GETGO TECHNOLOGIES PTE. LTD.
Description
An exciting role within our Customer and Service Excellence team that supports the GetGo Singapore community. You will be the bridge between the GetGo community and various business functions such as Operations, Marketing, Enforcement, Tech, and Customer Service. You will adopt a data-driven and community-centric approach to build and nurture hundreds of thousands of customers across their journey with GetGo.
Day to Day Activities
Who We Are Looking For
We regret that only shortlisted applications will be notified.