Manager/assistant Manager, Events - Singapore - NTUC CLUB

NTUC CLUB

Verified Company

Singapore

2 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

Oversee Travel Curation Process:
Directly manage the travel curation team to ensure the timely creation and updating of travel packages. Coordinate with the sales team to align travel offerings with market demands and promotional activities.

Manage Customer Service Operations: Lead the customer service team to deliver outstanding support to clients, addressing inquiries, complaints, and requests promptly and professionally.
Vendor Relationship Management: Cultivate and maintain relationships with overseas operators and travel partners. Negotiate contracts, secure favorable terms, and monitor performance to ensure the delivery of highquality services.
Performance Monitoring and Reporting: Establish and monitor KPIs related to travel deals on our platform, with a focus on achieving a minimum 30% contribution to total offerings from the Uplay portal. Analyze performance metrics, generate reports, and provide insights to drive continuous improvement.
Operational Efficiency: Streamline processes and workflows to optimize efficiency and productivity within the customer service and travel curation teams.

Adherence to Policies and Regulations:
Ensure compliance with company policies, industry regulations, and ethical standards in all aspects of customer service, travel curation, and vendor management activities

Requirements:

Bachelor degree or Diploma in Business Administration, Hospitality Management, or related field (preferred).
Experience in customer service management and/or travel industry operations is an advantage
Min 3 years of relevant experience
Excellent communications skill
Willing to travel when required
Able to work on weekend/public holidays when required