Service Ambassador - Singapore - Singapore Post Ltd

Singapore Post Ltd
Singapore Post Ltd
Verified Company
Singapore

1 week ago

Wei Jie

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Wei Jie

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Description
Job Description


SERVICE WITH A SMILE:
We aspire to Exceed our customers' Expectation, Each time, Every time

(A) Postal Services

  • Serve walkin customer enquiries/ feedback sincerely and efficiently.
  • Recommend customers suitable solutions from our suite of postal products & services. Offer delivery
options best suited for our customers' needs with respect to service delivery schedules. Where

and inspection by government authorities of the destination countries.

  • Ensure that all necessary documents for mail posting are in order to meet the airline and custom
requirements (DGR).

  • Receive & process inbound/outbound transactions promptly: Postal packages, Parcels & Letters over
the counters - Tracked Package, Basic Package, Registered Service & SpeedPost Services.

  • Hand over the correct postal letters/ packages to customers over the counters.
  • Execute timely dispatch of outbound items under Tracked Package, Basic Package, Registered
Service & SpeedPost for Postman collection.

  • Cashiering duties: Sharp and Accurate.
  • Provide customer feedback to HQ promptly and followthrough for customers, if required.
  • Replenish stocks/shipping supplies whenever it is low.
  • 5S (Sort, Setinorder, Shine, Standardise, Sustain).
(B) Government Agencies & Other Business Transactions

  • Issue ICA documents with care and accuracy.
  • Maintain proper filing and documentation (PDPA).
  • Share with customers our lifestyle service offerings at POs: availability of Banking and Financial
Services, Retail and Philatelic products, Bill Payment and Government Services.

  • Meet KPI standards set.
  • Checking and balancing of cash/stocks under custody.
  • Safe keeping of cash/stocks holdings and mail items under their custody.
  • Safe keeping of security items such as date stamps, office keys, clip seals and number labels etc.
  • Proper maintenance of computer terminals and office equipment.
  • Preparation of statistics of counter transactions.
  • Responsible for good housekeeping of work place.
  • To be deployed to other branches as and when assigned.
  • Assume and perform other duties/ roles (e.g. Assistant Branch Manager) as assigned.
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