Applications Support, Associate, Singapore - JPMorgan Chase Bank, N.A.

JPMorgan Chase Bank, N.A.

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

The Consumer & Community Banking (CCB) Production Management, Digital Mission Control (MC) manages digital channel availability on a 24x7 basis.

The US day is supported by the teams in Columbus/Houston and the US overnight is mainly supported by Singapore/India teams.

The MC is entrusted with end-to-end monitoring responsibilities of the Digital (online and mobile channels) environment as well as other production management responsibilities.

Its aim is to resolve 90% of all digital incidents without escalations and therefore has SMEs present onsite on all shifts 24x7.

The shift-lead has production responsibilities across the shift and has to take key decisions in ensuring the quickest ways to mitigate incidents with mínimal client impacts.

This role requires a wide variety of strengths and capabilities, including:

Bachelor's degree
Minimum 5 years of experience
The role requires weekend support as part of shift based coverage
Working knowledge in one or more general purpose programming languages, plus an interest in learning other coding languages and skills as needed
Provide onsite technical leadership and decision taking for quick service restorations
Key decision taker in terms of failovers, isolating DC and preserving customer experience
Leverage tools expertise to perform targeted flowtriage during major incidents
Drive Technical Bridges with information from monitoring and other specific tools
Flexible and adaptable in response to changing demands
Good communications skills managing global bridges/ writing executive notifications
Experience working with geographically distributed and culturally diverse workgroups
Handson with technical operations high pressure shift environment
Knowledge of the emerging payments technologies and digital wallets
Multitasking is essential listening, writing, reviewing and sending executive communication

Preferred/Desired Skills

Retail banking experience is preferred
Customercentric preferable from technical support roles and/or professional services

J.P.

Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors.

Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.