Operation Manager - Singapore - VERMAX CAR LEASING AND MARKETING PTE. LTD.

Description

• To manage daily operational activities and manage cost recovery.
• Manage customer feedback/complaints and service recovery.
• Manage all matters relating to vehicle maintenance, repairs, breakdown, accidents and claim settlement.
• Manage operation and maintenance of company's vehicle fleet and budgets.
• Manage LTA compliance and reporting, and to manage new rental and projects.
• Develops and implements preventative maintenance programs.
• Involve in vendor management and relationship.
• Resolve escalated issues arising from operations and requiring coordination with other departments.
• Fleet planning, utilisation and vehicle movement.
• Manage staff welfare, discipline, work performance and HR matters.
• To take lead of all matters within the department and company.
• Perform ad hoc duties as assigned by supervisors

• Minimum GCE O Levels qualification with at least 2 years of relevant customer care experiences.
• Good communication skills in both written and spoken English and Mandarin to liaise with Mandarin speaking stakeholders.
• Tech savvy and preferably possess
• LTA Compliance and Accident claims knowledge.
• Independent, resourceful and possess a high level of personal drive and commitment in work, responsible, positive with a cando attitude.
• Leadership experiences is an added advantage