Executive Officer, Digital Contact Centre - Singapore - SP SERVICES LIMITED

Description

What You'll Do:

• Develop systems and processes and manage the day-to-day activities relating to Projects
• Work closely with Sustainability Ambassadors (SA) team and Technical Team to support end to end residential onboarding, operational and post operational support.
• Validate and process finance payments.
• Provide requirements and support testing of CRM functions for business and consumer management
• Maintain database for management reporting.
• Liaison with internal stakeholders for functional support
• Conduct and support training for Customer Service Agents and SAs on CRM systems.
• Any other ad-hoc duties as and when assigned.

What You'll Need:

• At least a degree with at least 2 to 3 years of experience in operations and customer service roles. Fresh graduates may apply.
• Effective communication skills – both written and oral with good command of English language and in one other language.
• Possess strong problem-solving skills and ability to handle impromptu situations.
• Independent and self-driven, with ability to work in a fast-paced environment with minimal supervision.
• Good attitude and willing to take initiative to improve processes and respond to customers' needs.
• Demonstrate strong interpersonal and strong analytical skills with an eye for details.
• Be flexible and willing to adjust responsibilities to align with developing business needs.
• Good attitude and willing to take initiative to improve processes and respond to customers' needs.
• Must be willing to work on weekends.
• Proficient in MS Office applications.

Thank you for your interest in SP Group. You will be contacted if you are shortlisted for an interview.