customer service executive - Singapore - WHS GLOBAL LOGISTICS PTE. LTD.

WHS GLOBAL LOGISTICS PTE. LTD. Singapore

1 week ago

Description

Roles & Responsibilities

Customer Service Specialist

Job Responsibilities:

Key focal point in coordinating customer's logistical needs and interfacing with operation.
Good understanding of customer's business model and operational program.
Attain good knowledge of the terminal's infrastructure and facilities.
Maintain a high-quality service level to all parties.
Manage the customer's expectations.
Handle customer's complaints or inquiries.
Responsible for the planning, scheduling and co-ordinate daily activities for all customers with optimization and anticipation.
Orders creation for executing operations into the stock accounting system.
Communicate effectively with the Operations Department
Monitor the progress of activities and the completion time to ensure and efficient planning of the next operation.
Attend to changes and amendments required by customers (including after office hours).
Attend to and troubleshoot issues or problems raised by Operations (including after office hours).
Assist with any re-documentation.
Prepare picking list.
Prepares updates and monitors stock and orders in the system.
Co-ordinates the daily operations activities
Monitors the arrival and collection of shipment and liaises with forwarder on any late or delayed arrival and collection.
Ensure data integrity for all inventory transactions updated in the system.
Liaison between clients and warehouse staff on all goods receipts and goods release.
Arranging and monitoring of goods collection and delivery.
Perform system inventory reconciliation, weekly cycle count and stock-take.
Ensure relevant documents are generated for all updates of activities and rates in the system
Troubleshoot root causes for any inventory variances and assist in the formulation of appropriate preventive actions
Prompt response to queries and ensure proper follow-up for any outstanding queries
Assist in the investigations of service issues and ensure actions are undertaken to close off all issues with customers.
Proactively seek improvement opportunities to improve current operations which can enhance the order processing turn-around time
Compliance with ISO, GMP/GDP Guidelines
Ensure the team adhered to ISO procedures, local authority regulatory guidelines on Good Manufacturing Practice (GMP) / Good Distribution Practice (GDP) as well as the client's Regional Quality System in Inventory Management
Any other tasks/projects assigned by the immediate manager.

Invoicing

Assist with weekly and monthly invoice generation
Assist with generating and checking the accuracy of invoicing report
On-time Administration of Billing and Reporting to customers

Reporting

Assist with generating required monthly KPI reports
Assist with Customers' weekly and monthly reporting
Perform reporting of Key-Performance Indexes (KPIs) accurately and on-time

Tell employers what skills you have

Anticipation
Quality System
Inventory
Arranging
ISO
Formulation
Invoicing
Administration
Service Level
Accounting System
FOCAL
Inventory Management
Compliance
Customer Service
Scheduling
Manufacturing

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