Customer Service Specialist - Marine Parade, Singapore - 1Apple Placement Agency

Description

Company Description

1Apple Placement Agency is a Singapore-based employment agency that specializes in supplying foreign domestic workers from countries such as India, Indonesia, Philippines, and Myanmar.

We are dedicated to meeting the needs of our clients and providing them with reliable and skilled workers.


Role Description
We are looking for an enthusiastic, self-motivated
Customer Service Specialist to join our growing team.

If you are a dynamic individual who enjoys interacting with people, takes pride in providing excellent service to customers and is detail oriented, we would like to invite you to consider joining our team.

In this role you will be:

• Answer customer calls and walkin enquiries. There is
  no prospecting or cold calling required.

:

• Conduct interviews for employers with caregivers and trained maids.
• Caregiver shortlisting, interview, selection and creation of biodata
• Explain regulatory requirements to employers on the hiring of migrant domestic workers and agency contractual terms.
• Conduct postplacement followup calls with employers and caregivvers. Counselling and mediation as needed.
• Establishing, developing, and maintaining positive customer relationships.
• Other ad hoc operational and administrative matters

Requirements

:

• Possess a minimum diploma or degree from Singapore or overseas in any field.
• Preferred if minimum 1 years in deskbound work in any field in Singapore. (A plus if you have prior experience in Employment agency)
• Fluent in multiple languages such as English / Chinese/ Burmese/ Behasa/ Burmese/ Tagalog/ Hindi (this is a plus)
• Ability to work with MS Word and Excel.
• Hardworking and have a go get it attitude
• Equipped with strong phone etiquette and communication skills
• Detail oriented and comfortable with important paperwork

What does this role offer you ?

• Positive, friendly and fastpaced work environment
• Located at Katong Shopping centre surrounded by many eateries and in central location
• You will be stationed in office and can also work from home on some days. There is no need to travel
• No prospecting or cold calling. Client contacts will be provided.
• Meaningful job you would be helping patients and families to screen and match for suitable FDW helping to provide a backbone to many families

Pay:
Up to $2,500.00 per month


Benefits

:

• Flexible schedule
• Work from home

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Commission pay

License/Certification:

• CEI license (required)

Work Location:
Hybrid remote in Singapore 437844

Expected Start Date: 22/05/2024