Boutique Manager - Singapore - SEARCH INDEX PTE. LTD.

SEARCH INDEX PTE. LTD.
SEARCH INDEX PTE. LTD.
Verified Company
Singapore

1 week ago

Wei Jie

Posted by:

Wei Jie

beBee Recruiter
Description
**Prestige Luxury French Brand seeking driven, passionate Boutique Manager with luxury brand experience and critical thinking skills in Marina Bay Sand Boutique

DUTIES

DRIVE BOUTIQUE PERFORMANCE & COMMERCIAL STRATEGY

  • Achieve the different sales targets (KPI) and objectives as agreed with Management:
  • Monthly & yearly target Sales target by product categories
  • Communicate business updates regularly & efficiently to the HQ (by phone or meeting)
  • Manage inventories in a proactive way to increase the sales and keep a financially healthy stock level.
  • Optimizethe store's commercial performance by identifying business opportunities/initiatives to improve sales, minimize losses and develop sales in line with overall company objectives and policies.
  • Be fully aware of the communication plan and strategy, proposing what could help achieve sales objectives.

DEVELOP CLIENT PORTFOLIO & SERVICE EXCELLENCE

  • Win customers by providing consistent, exemplary service experience.
  • Demonstrate creativity and promote monthly Touch Base (CRM) activities, templates, followup to develop customers loyalty
  • Encourage team members proactiveness in developing strong and lasting client relations
  • Tact and diplomacy to ensure complaints/conflicts are handled timely, professionally and effectively.
  • Use any client feedback as a tool for improvement.

SET TEAM STANDARDS

  • Provide strong leadership to the team in order to motivate them to execute sales generation.
  • Lead your team with a positive attitude, energy & longterm vision
  • Understand and be empathetic to personal issues and potential impact on team moral.
  • Able to identify personal, team and brand development needs.
  • Able to be persuasive/influential in interpersonal style,
  • Build trust, encourage forward thinking and create energy within the team.
  • Contribute to team effort by accomplishing related results as needed
  • Create a highperformance team that drives sales through achieving company store results & KPls
  • Interview, recruit staffs, integrate newcomers & motivate your team to perform to the best of their ability
  • Staff planning, retention & promotion
  • Organize daily team briefing, weekly meeting, performance appraisal
  • Provide regular feedback & coaching activities to drive performance
  • Promote the service sense mindset of the team
  • Able to communicate at all levels, with genuine interest, positive body language and immaculate personal presentation (encouraging mutual understanding between team members and the leader)
  • Responsible for the grooming standards of the team
  • Initiate & supervise the development plan of your team.
  • Ensure that all sales associates are properly trained and get regularly updated on luxury brand and products knowledge, general product mix & match skills and basic selling skills.
  • Follow through on development of your team members with training team.

ASSURE THE MERCHANDISING OF THE BOUTIQUE

  • Responsible for the standards of the boutique
  • Ensure boutique visual merchandising is up to HQ expectations,
  • Ensure the boutique operational maintenance is up to standards with assigned contractors: Daily clean up
  • General store condition (including back of house Lighting)

REQUIREMENTS

  • Min Secondary or Diploma education
  • Communicate clearly & concisely, orally & in writing.
  • Focus on objectives, follow through on projects & demonstrate attention to detail.
  • Manage effectively in fastpaced environment.
  • Demonstrate a high degree of professionalism, integrity & reliability.
  • Demonstrate passion for customer service.
  • Manage store operations independently, plan & prioritize workload.
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Min 5 to 10 years of Luxury industry experience with min 3-5years experience in management:


  • Basic Salary of $5000, commission ranging from $1200
  • $2500 with AWS, bonus and Attractive Staff Benefits
EA License No. 14C7092

EA Registration No:
R Ming Er)
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