Operations Associate - Singapore - National Kidney Foundation

Description

Administrative Assistants (Administration & Office Support)The job holder is responsible to assist the Nurse Manager (NM) to provide administrative support in the Dialysis Centre (DC) to ensure delivery of safe and cost effective patient care activities, according to established policies and procedures.

Work LocationMain ResponsibilitiesMaintain housekeeping duties in DC by ensuring cleanliness of the patient waiting area/reception/nurses counter/storeroomsEnsure the environmental maintenance duties are satisfactorily carried out by vendor:
(a) highdusting, (b) collection of empty canister and (c) carton boxes and biohazard collectionHandle reception by attending to phone calls, visitors logs (Visitor/Ambulance/Van/Escort Log Book) and crowd controlEnsure that all DC equipments (phone/photocopier/scanner/fax machines) are in working condition by following through on repairs/service and also assisting the DC to send/receive documentsReport and follow-up with the IT Department on application / software /hardware issues of the DCAssist the DC in creating/labelling/maintaining files of patient case notes (current/old/new) which also includes arrangement through Logistic termination/transfer casesUpdate accurately and timely the staff training records/details, BCP Emergency Evacuation file, Consignment Notes, Biohazard details/Call Tree and any other information required by Nursing Services/Human Resource and other DepartmentsMaintain updated staff profile, staff biodata, staff nursing license and certificates in NKF VillageRaise Service Request for dispatch of items and documents to HQ/DC and Patient Bill Letterheads and Envelopes OrderReconcile the weekly/monthly drug consumption by checking on the Navision stock movement report and the CRM drug consumption report before submitting the reports to FinanceReconcile the monthly total dialysis session for individual patient in the CRM with that in the RPOCPerform stock management duties as stated below: (a) weekly/monthly stock take and stock ordering of medical consumables/drugs/pandemic stock/stationery/beverage, (b) posting of Purchase Order/invoices/Transfer Order in Navision, (c) receiving of stocks, and (d) monitoring the stock par levelAssist Community Care to distribute EZ-Link Cash top-ups, food vouchers, taxi cards, Mean Test Forms, patient event flyers and any other adhoc/future benefits to the patientsAssist Finance Department in: (a) printing patients monthly invoices and distributing the same to patients, (b) the collection of donations or cash/cheque payments from patients who chose to pay their bills at the DC, (c) answer patients' queries regarding bills/redirect them to Finance, (d) fixed asset audit and (3) assisting the NM to prepare petty cash reimbursement formCo-ordinate/follow-up on behalf of the DC via phone/fax/email for required documentation and other correspondence with Nursing Services /relevant departmentsPerform any other additional administrative duties: (a) update patient contact details in CRM, (b) maintain Patient Feedback Box and Feedback Form, (c) replenish Nursing Forms, (d) prepare gift declaration form and image of the gift to submit to HR if gift/meal value is above $80, (e) open letter box and sort out the corresponding mail, (f) perform check in the DC and the building apron for mosquito breeding, (g) maintain notice board (internal and external) and (h) wheelchair loan to patientPerform any ad-hoc duties as assigned by NM/Supervisor.
QualificationsAt least GCE 'O' / 'A' level or ITE in office skillsPreferably with Diploma in Business AdminPC literate in Microsoft OfficeExperiencesAt least 1 to 2 years' working experiencePrior working experience in a healthcare setting will have added advantageSoft SkillsGood Interpersonal and Communication SkillsAbility to speak local dialects preferredCompany information

Registration No MYour application will include the following questions:Which of the following statements best describes your right to work in Singapore?What's your expected monthly basic salary?Which of the following Microsoft Office products are you experienced with?Do you have experience in an administration role?Which of the following languages are you fluent in?How much notice are you required to give your current employer?Do you have customer service experience?Do you have data entry experience?Report this job advert

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