Service Manager - Singapore - NATION EMPLOYMENT PTE LTD
1 week ago
Description
Job Description:
- Find prospects and leads, and understand our service offerings;
- Provide quality customer service to customers, and perform service recovery when required, which include counselling and mediation;
- Understand the needs of customers and explain how we can align with their needs;
- Facilitate the selection & interview of Migrant Domestic Workers;
- Administrative and training duties in connection with the placement of Migrant Domestic Workers;
- Counsel Migrant Domestic Workers to understand the role of the job with the goal of the workers to be able to complete the tasks and objectives of the work, and educate on the stress and coping mechanism related to working as a Migrant Domestic Worker;
- Interview or speak to, translate (where necessary), provide a listening ear, and understand the needs and challenges of the Myanmar Migrant Domestic Worker;
- Help Migrant Domestic Workers to overcome and manage different mental, emotional, and job related challenges;
- Ensure that all the necessary documents are processed with the Ministry of Manpower and adhere to MOM regulations put in place for EA;
- Travel to customers' location to follow up on leads;
- Achieve agreed upon sales targets and outcomes within schedule; and
- Any other adhoc duties as assigned from time to time
Requirements:
- Certificate of Employment Intermediaries
(CEI).
Applicants without CEI may also apply;:
- Minimally a diploma;
- At least 2 years' working experience;
- Team player and able to work independently;
- Good time management skills;
- Great interpersonal and communication skills;
- Willing to work on weekends based on the duty roster.
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