Customer Service Executive - Singapore - HTZ RESOURCES

Description

Your Role

We are looking for a Customer Service Executive to facilitate and manage daily freight forwarding activities.

What Will You Do

• Responsible for facilitating and managing activities involving sea export, sea import, warehouse and truck.
• To monitor pre-alert documents from Origin offices or sales support (sea import only).
• To coordinate and execute the cross-trade business of other countries related to Singapore business.
• To support the network or agent business in response to shipment arrangement and information as and when required.
• To track and trace shipments, researching and resolving any issues regarding billing or shipping discrepancies, communicate timely correspondence back to both customers and vendors.
• To handle all customers' enquiries timely and effectively.
• Sourcing for rates from service providers as per the sale or customer's enquiry.
• Coordination of shipment operation (airfreight / sea freight / cross-border trucking) with overseas offices and local subcontractors in accordance with customer requirements.
• To provide comprehensive service to all aspects of customer's requirement or problem solutions to handle their shipments.
• To prepare invoices for customers, check subcontractor's invoices and prepare reports for internal and external customer.
• Ensure compliance with customer's Standard Operating Procedures (SOP).
• To prepare SOP for our internal use.

What Do You Want

• At least a Diploma or Degree in any field, preferably in Logistics and Supply Chain Management.
• At least 4 years of operation experience in 3rd Party Logistics and distribution, Freight forwarding or warehousing industries.
• Have good Knowledge of customs, Freight Forwarding (Import / Export / Cross-Trade / Ocean / Air / Trucking) and regulatory requirements.
• Previous US, Europe, China or Japan trade experience in freight forwarding will be added advantage.
• Familiar with INCOTERMS and proficient in handling international shipping documents.
• Have knowledge in permit declaration, chamber or notary public certificate of origin.
• Good interpersonal and communication skills.