23698561 VP - Singapore - CITIBANK N.A.

Description

Whether you're at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you'll have the opportunity to expand your skills and make a difference at one of the world's most global banks. We're fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You'll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citibank serves as a trusted advisor to our retail, mortgage, small business and wealth management clients at every stage of their financial journey. Through Citi's Access Account, Basic Banking, Citi Priority, Citigold and Citigold Private Client, we offer an array of products, services and digital capabilities to clients across the full spectrum of consumer banking needs worldwide. We're currently looking for a high caliber professional to join our team as Vice President, Digital Product Management - Hybrid based in Singapore. Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That's why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

The Vice President, Digital Product Management, accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness, and delivery of end results of an area. May have responsibility for planning, budgeting, and policy formulation within area of expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of people, budget, and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval.

Responsibilities:

• Manage the entire product line life cycle, from strategic planning to tactical activities.
• Support product positioning and customer demand, and guide product development from conception to launch.
• Evaluate product functionalities and performance and propose enhancements to products based on market feedback.
• Research and analyse potential partner relationships for the product and generate ideas to grow market share, improve customer experience and drive growth.
• Drive market research studies to explore new technology and oversee development of business proposals for new opportunities.
• Owns one to two-year strategic plan and platform roadmap for a platform product portfolio.
• Identifies meaningful components of competitive analysis that informs decisions for the product portfolio and roadmaps.
• Participates in customer demand and research with the business to gain end-to-end real-world understanding of customer needs and platform product value.
• Contributes to organizational planning and Executive level engagement.
• Exhibits expertise across multiple platform products and builds tight connections to resources to drive efficiencies.
• Has advanced knowledge of platform feature health and communicates metrics and progress reports regularly to senior stakeholders.
• Works across peer and stakeholder organizations to implement improvements.
• Provides content for Executive level communications.
• Review product functionalities and propose enhancements.
• Sets the direction for the platform design of assigned products.
• Designs the user experience for a focused set of platform features using various design thinking techniques.
• Continuously monitors feature development through a bug catalog at the platform product level.
• Reviews the product demo with the development team against the acceptance criteria for his / her component of a product.
• Prepares platform product documentation, ensuring features and associated documentation are clear and easily consumable by other engineering teams.
• Creates KPIs for assigned product features.
• For any issues, assesses the alternatives to resolve ("path to green") and builds a plan for resolution.
• Owns and delivers on post-launch reviews, gathers customer feedback, drives the associated actions, and incorporates feedback into future launch plans.
• Monitors success metrics and makes proposals for continuous performance improvements.
• Shares learnings and best practices with other Citi teams.
• Engages with business customers to identify key platform product issues; solicits feedback on platform product roadmap.
• Leverages data analysis skills to research difficult or ambiguous problems, leading cross-disciplinary teams where necessary and communicating recommendations to senior leadership.
• Oversees team-wide product operations, leads junior PM-Ts who may own individual components, and coordinates team-wide improvement goals.
• Represents Citi with external stakeholders for escalations and during strategic roadmap discussions.
• Drives adoption of existing platform products into multiple marketplaces (in some cases simultaneously) with minimal engagement from leadership
• Identifies short- and medium-term risks to platform product development and segment adoption, proposing solutions to address them.
• Provides regular coaching and feedback to direct reports to help grow individual functional skills and leadership capabilities, with support from senior managers.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 6-10 years of relevant experience in a product line management, e-commerce, and/or strategic planning role.
• Significant experience building complex business and/or transactional models.
• Demonstrated experience as a strong leader who can prioritize well, communicate clearly and compellingly, effectively influencing across cross functional teams.
• Proven ability of using complex analytical, interpretive, and problem-solving techniques
• Must possess Personal Trading and Outside Activity knowledge and compliance systems expertise to communicate effectively with senior ICRM stakeholders.
• Understanding of Global Accountability Regime Management, Senior Manager Regulatory Regime (SEAR), Individual Accountability Framework, Fitness & probity Regime and other accountability regimes in UK (SMCR), HK (MIC), Singapore (GIAC) and Australia (BEAR)
• Due to the scope of the role and the solutions being implemented, the candidate needs to have demonstrated experience in large-scale enterprise development in compliance space.

Education:

• Bachelor's/University degree, Master's degree preferred

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today.