Call Centre Executive - Singapore - Peoplebank

Peoplebank
Peoplebank
Verified Company
Singapore

6 days ago

Wei Jie

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Wei Jie

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Description

Call Centre Executive

  • 1 year direct contract
  • Work location: Central
-
Working hours: Shift work, weekend work required, 8.00am - 5.30pm / 8.30am - 6.

00pm, off on PH:

  • Multiple headcount available

Our Client

  • Transportation services company

The Opportunity

  • Understand customer's needs and provide quick, accurate and satisfactory answers to their queries
  • Type of calls consist and not limiting to
  • Filing of claims for customer (i.e overdeduction/failure to exit/double deduction)
  • Point to point enquiries from customer
  • SimplyGo related issues (i.e Simple Technical issue, investigation of mismatch fare)
  • Perform out bound calls to customers who leave callback
  • Ensure proper recording of conversation with customer in the call centre system
  • Meet/exceed all individual and team key performance indicators (KPI) set by the management
  • Maintain a positive and helpful approach in interactions with all customers
  • Able to work during weekend and perform OT when necessary
  • Other ad hoc duties as assigned by Team Leaders or Supervisors

Your Background

  • Have previous experience in call centre is highly preferred or customer service experience
  • A team player with good interpersonal and communications skills
  • Selfmotivated and able to work independently with mínimal supervision
  • Freshers with Diploma can apply
Cheah Wei Ee
Senior Consultant
Registration Number, R
Peoplebank Singapore Pte Ltd
EA Licence Number, 08C5248


EA Licence: 08C5248
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