Event Technology Manager - Singapore - FIRST

    FIRST
    FIRST Singapore

    22 hours ago

    Arts / Entertainment / Publishing
    Description
    Building a Brand Starts with a Story

    FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. For 30 years, we have utilised three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.

    Managing over 37,000 events & projects annually across 110 countries, FIRST serves 130+ brands, specialising in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors.

    Consistently recognised for excellence, recent honours include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

    Learn more at

    What You Would Get To Do

    The Event Technology Manager is responsible for assisting clients in navigating registration websites, supporting new technology platforms and data management while liaising with the event delivery team. This role will assist the events team by implementing, building and supporting new technology platforms, as well as utilising advanced knowledge of Microsoft Excel to manage event information lists and appropriate reporting. This role may also need to provide support to clients who need assistance with event and meeting coordination.

    There is a requirement for onsite events to travel domestically or abroad as required.

    Your Contributions
    • Implementation and project management of event registration websites, app builds and additional technological aspects as needed for assigned events
    • Troubleshoot technical issues
    • Manage client communications, including save-the-dates, invitations, registrations, confirmations, etc.
    • Database management to ensure consistency in information, accuracy of new and existing data, and list generation
    • Effectively communicate with internal and external clients via available communication lines; responding to all client queries within the agreed service level agreements
    • Work with the Event delivery team on overall program logistics, production, and implementation
    • List manipulation to provide team members with relevant registration data, year-on-year statistics, and insight into varied elements and event analytics
    • Coordination of name badges, tent cards, place cards, departure notices, email confirmations, agenda, signage etc., where appropriate
    • Support with the registration desk flow design and set up, including onsite support throughout the event as needed
    • Lead contact for attendee management and technology vendors, including pre-event and during execution
    • Create and distribute post-event client surveys
    • Adhere to standard operating procedures and compliance processes in addition to maintaining comprehensive event files and keeping precise records to ensure a smooth transition between team members if necessary
    • Review and manage any relevant third-party vendor invoice reconciliation, e.g. badging/attendee tracking, etc.
    • Provide the client with cost savings/value adds whenever possible
    • Track and maintain time spent on projects to accurately reflect the work being done
    • Assist with the training of new joiners and mentoring existing team members
    • Keep up-to-date on all emerging technologies, popular culture and trends and ensure team members are informed as well

    What We Are Looking For
    • 5+ years of experience in Attendee Data Management and Event Technology, including entry-level meeting planning and coordination with registration and event technology
    • Experience in events, conferences, meeting and production management, including but not limited to C-level executive events, cocktail receptions and dinners, meetings and multi-day events
    • Advanced proficiency in Microsoft Office, with a focus on Excel
    • Proficiency with registration website platforms such as Cvent, Splash, Certain, Aventri, Eventbrite, and other registration website platforms is required
    • General knowledge of HTML and CSS is a plus, but not required
    • Able to manage multiple projects simultaneously
    • Strong written and oral communication skills at all levels
    • Motivated, self-starter, ability to take direction and work independently; ability to think innovatively
    • Flexible and willing to work outside of normal business hours (evenings, weekends) and travel when required to be on-site at events

    Benefits

    At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth:
    • Private Healthcare (Medical and Dental) from day 1
    • 17 Days Annual Leave PLUS Public Holidays
    • Employee Assistance Program, including 24/7 support, counselling, and legal consult
    • Complimentary Access to Headspace, Maven & more
    • Wellness Stipend
    • Personal Volunteer Day
    • Life Insurance
    • Enhanced Sick Pay each Year
    • Mobile Phone Allowance
    • Discretionary Bonus Structure
    • Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.

    FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles.
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