Support Consultant - Singapore - DIGILEAP TECHNOLOGIES PTE. LTD.
4 weeks ago
Description
Job Description:
- Perform the daytoday activities of Service desk
- Incidents, requests, events and enquiries are received, recorded, categorized and prioritized accurately in a timely manner
- Requests are fulfilled at first call or dispatched timely to appropriate fulfilment parties
- Incidents are resolved at first call or escalated timely to appropriate support parties
- Outstanding incidents and requests are monitored and further escalated in case of potential SLA breaches
- Respond to customer inquiries, feedback and compliments
- Use Remote Desktop tool to assist the end users as required
- Monitor the tickets queue, Assigning/Reassigning and follow up of tickets as per SOPs
- Experience in executing the service request raised in the ticketing tool as per the SOPs provided to the team
- To install and configure new IT software
Requirements:
- High diploma or Equivalent
- Good telephone manner
- 23 years. At least 1 Years work experience in technical Help desk/Service desk
- Proficiency in spoken and written English and Mandarin
- Flexibility to work on shift schedules (including overnight and weekend)
- Strong problem solving and analytical skills
- Good communication and interpersonal skillsinterpersonal skills
- Experience in troubleshooting of Desktop, Laptop, Printer, Internet Browser, Network connectivity, MS-Office, VPN client etc. MDM client troubleshooting/setup would be an added advantage
Work Timings:9 hours shift, 5 days in a week (5 days included weekend as well
For example:
If Tuesday & Wednesday off, Thurs-Fri-Sat-Sun-Mon working)
- 7 AM4 PM shift; or
- 8 AM5 PM shift; or
- 10 AM7 PM Shift
More jobs from DIGILEAP TECHNOLOGIES PTE. LTD.
-
Software Developer
Singapore - 2 weeks ago
-
Software Developer
Singapore - 3 weeks ago
-
Technical Account Manager
Singapore - 2 weeks ago
