IT Business Analyst - Singapur, Singapore - Encora Inc.

    Encora Inc.
    Encora Inc. Singapur, Singapore

    1 month ago

    Default job background
    $60,000 - $100,000 per year Technology / Internet
    Description

    System Analyst

    Experience: 8 years
    Job Mode: Full-time
    Work Mode: On-site

    Application Development is responsible for the development, modification, maintenance, and support of all applications for the firm, including both internal and external products. The Application Development focus specializes in planning, designing, and developing software systems (e.g., middleware, legacy, mainframe) and applications. Developers design, code, test, debug, and document program requirements, working with architects, product managers, and end-users in the development and enhancement of applications.

    Responsibilities

    To support multiple ongoing and upcoming large projects

    To support the team's suite of applications including

  • Enterprise contact centre systems (IVR, CTI, Chat, customized modules)
  • Outbound dialling systems
  • Email and SMS notification
  • IBM MQ, Tomcat and JBoss

    • Requirements

    Academically qualified in IT related domain – Computer Science/Info Communications/System Analysis/similar

    Sound knowledge of UC applications design/development/testing and support area

    Managed and/or developed applications that leverage Avaya's appliances for use by Contact Centre

    Relevant experience more than 6years

    At least 8 years of hands-on implementation and application support experience in Avaya Experience Portal, Avaya Proactive Outreach Manager.

    Knowledge on Tetherfi Products will be added advantage

    Experience in working with the following technical platforms / programming languages - Linux, Shell Scripting, SQL Server

    Implementation experience in Avaya Contact Centre Products is a MUST.

    Independent, proactive and self-starter with excellent interpersonal and communication skills.

    Strong analytical and good problem-solving skills.

    Ability to work in a fast-paced and team-oriented environment.

    Must be a team player

    About Encora

    Encora is the preferred digital engineering and modernization partner of some of the world's leading enterprises and digital native companies. With over 9,000 experts in 47+ offices and innovation labs worldwide, Encora's technology practices include Product Engineering & Development, Cloud Services, Quality Engineering, DevSecOps, Data & Analytics, Digital Experience, Cybersecurity, and AI & LLM Engineering.

    At Encora, we hire professionals based solely on their skills and qualifications, and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.