- Conducting investigations in relation to market misconduct that are referred to Manulife directly or referred from external sources (e.g. MAS and FIDReC).
- Prepare for monthly Disciplinary Committee meetings on investigation findings for Panel review.
- Support to convene deviation hearings against sanctions and communicate to relevant parties.
- Assist to train more junior members and review investigation reports as necessary.
- Provide adverse information for reference check requests for ex-Financial Planners and screenings conducted by other business units.
- Conduct ad-hoc review escalations of potential market misconduct indicators.
- Conduct trainings on Market Conduct standards to Manulife tied-agency force.
- Involved in corporate or department initiatives or projects, where required, and lead in processes enhancement within the sales compliance team.
- Capable of handling more advanced compliance work and leading/supporting of ad-hoc projects.
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone.
- Diploma or Degree in finance, business, or related field.
- A minimum of 4 to 5 years of relevant experience in the insurance industry.
- Background in Distribution Compliance is essential.
- Professional qualifications such as FLMI, Diploma in Life Insurance, and completion of CMFAS Exams (M5, M9, M9A, CHI, M8, M8A).
- Diploma in Financial Planning is a plus.
- Proficient in Microsoft suite of applications, showcasing a strong tech-savvy aptitude.
- Demonstrated ethical and tenacious mindset.
- Efficient communication, analytical, and report writing skills.
- Proven ability to work independently with minimal day-to-day guidance.
- Strong problem-solving skills.
- Collaborative attitude with a team-player mindset.
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.
- Values-first culture
We lead with our Values every day and bring them to life together. - Boundless opportunity
We create opportunities to learn and grow at every stage of your career. - Continuous innovation
We invite you to help redefine the future of financial services. - Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives. - Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.
Investigative Services, Assistant Manager - Singapur, Singapore - Company 14 - Manulife (Singapore) Pte. Ltd.
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Description
Description
The opportunity
The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering the staff with the resources to solve critical problems for the future of our business, which is why we need you.
We are seeking a competent individual with relevant local experience in compliance relating to market conduct and investigation in the insurance industry.
Responsibilities
What motivates you?
What we are looking for
What can we offer you?
Our commitment to you
Learn more about opportunities with us at
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.
Manulife is an Equal Opportunity Employer