Clinical Service Executive - Singapore - RECRUIT EXPRESS PTE LTD

Description

MAIN DUTIES AND RESPONSIBILITIES

Resource Management

• Work with Assistant Director to ensure efficient operations and excellent patient experience
• Utilize data to review and analyze resource utilization and operational bottlenecks, and drive plans to address gaps or improve effectiveness/productivity
• Assist HOD(s) to manage resources (room/manpower) allocated by actively engaging Clinic Manager (s), Department Clinician(s) and relevant stakeholders in improvement discussions.

Clinical & Service Quality

• Assist Assistant Director to track and monitor clinical and service quality indicators (including those mandated by MOH) and drive plans to improve/maintain the performance indicators
• Facilitate and drive process improvement projects, working closely with the Head of Department(s) and Clinic Manager(s) to ensure projects meet the objectives and outcomes
• Assist Department Clinicians in the development, implementation and review of patient care path / clinical protocols
• Ensure that the branding and service standards are upheld and participate in discussions/initiatives to shape and improve the experience
• Ensure that operation procedures and work instructions for the Department(s)/assigned clinics are up to date and regularly reviewed

Business Planning

• Review, develop and drive business plans for the assigned clinics/disciples, working closely with the Head of Department and Partnership Development department
• Develop deep understanding of the services of the assigned clinics/disciplines, the customer segments, demand trends and competitive landscape
• Review service offerings and pricing to ensure that it meets demand and business strategies/plans
• Develop and operationalize clinic workflow to facilitate the delivery of the business and needs of the various customer segments/referring channels
• Track and monitor the uptake of services and work closely with Partnership Development to drive review and refinement of business plans

Financial Management

• Review monthly P&L, identify key levels and implement initiatives and strategies to improve performance (revenue and expenses) by working closely with the Clinic Manager/Cost Centre Manager/Head of Department and Partnership Development team
• Assist the Clinic Managers/Assistant Director in reviewing capital expenditure/manpower resourcing and putting up justification for any spending request
• Perform forecasting of operating/capital budgets, if needed

Project Management and Administrative Functions

• Ensure the necessary department/clinic/division monthly reports (either requested by Head of Department/Assistant Director, Operations) are submitted on time for review and with complete accuracy
• Plan, coordinate and project-manage facilities/equipment upgrading projects and any hospital-level projects (e.g. IT infrastructure)
• Ensure equipment in the clinics are up to update and assist to manage the purchase/renewal of equipment, if needed
• Ensure all required licenses are up to date for the assigned disciplines/clinics
• Familiar with regulatory requirements for the assigned disciplines/services and work closely with the relevant stakeholders (Head of Department, Clinic Manager) to implement plans to comply with requirements
• Conduct periodic review of assigned clinics/disciplines compliance to regulatory requirements, directives and departmental/hospital standards/protocol for the assigned clinics/disciplines
• Manage service agreements for the assigned clinics/disciplines

General

• Lead change management initiatives and undertake any strategic projects assigned
• Participate in hospital-level projects and workgroups
• Provide Secretariat support for division/department meetings including writing meeting minutes and following up on meeting action points
• Participate in hospital's emergency planning exercise and render support in hospital emergency or incidents, when required
• Assist to carry out any other duties as assigned by Reporting Officer

Requirements:

• Any general degree holder through a related field like healthcare management will be an advantage
• At least 5 years of relevant working, preferably in healthcare environment/operations with some team leading experience

For interested candidates, please send your most recent and updated resume to

Subject heading: Contract Executive

Andrea Eunice Tan Min Er

(R

Recruit Express Pte Ltd

EA License No. 99C4599