Call Centre Associate - Singapore - OAKTREE CONSULTING

    OAKTREE CONSULTING
    OAKTREE CONSULTING Singapore

    2 weeks ago

    Default job background
    Description
    Roles & Responsibilities
    • Reports to Contact Centre Team Lead
    • Handle customer service hotline and provide first level of supports from OMNI Channels
    • Resolve customer queries efficiently and escalate problems/issues promptly.
    • Follow Standard operating procedures closely.
    • Work as a team and ensure that the contact centre service level is met

    Requirements:

    Diploma / NITEC / GCE 'O' Level or equivalent

    Minimum C5 for English O level

    Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry

    Special Knowledge or Skills:

    Pleasant disposition with good communication skills

    Fluency in a second language

    Computer literate and good typing skills

    Working Hours:

    a) 9.00am to 6.00pm (Monday to Friday) and

    b) 8.20am to 5.20pm (Monday to Friday), 8.20am to 1pm (Alternate Saturday).

    How To Apply:

    Please submit your LATEST resumes to with the following details in MS Word format:

    Position applying for
    - Current/Last remuneration
    - Expected remuneration
    - Notice period

    We regret that only shortlisted candidates will be notified.

    Lee Keck Ying | EA License No : 06C4642 | EA Reg No : R1877544

    Tell employers what skills you have

    call centre
    handle enquiries
    Problem Solving
    Service Level
    MS Word
    Good Communication Skills
    Team Lead
    Administrative Support
    Customer Service
    Disposition
    Able To Work Independently