Client Relationship Manager, Insurance - Singapore - Cognizant

Cognizant

Verified Company

Singapore

4 weeks ago

Posted by:

Wei Jie

beBee Recruiter

Description

Role:
Client Relationship Manager, Insurance

Geographic Coverage:
Singapore & Malaysia

Location:
Singapore

About _Cognizant:
-_**Cognizant is looking for a dynamic
Client Relationship Manager (CRM) to manage, retain and develop the accounts / portfolio in the
Insurance Industry while continuing to focus on growth.

Summary of Role:
-
CRMs are key contributors to commercial side of Cognizant IT and Consulting Business.

They support the Client Partners and act as business owners for assigned accounts, managing the day-to-day activities and P&L of these accounts.

They proactively identify new and expansion opportunities on accounts and plan for and close the extension of existing agreements.

The CRM works with delivery teams to maximize backlog, optimizing the resource mix and navigating scope changes to ensure client expectations are met.

They work towards establishing a positive client experience through delivery excellence.

This role is a high visibility and challenging opportunity and requires high amount of commitment, business acumen, leadership qualities and motivated attitude to perform well.

Roles & Responsibilities:
-

The CRM will be accountable for managing, retaining and developing Insurance accounts / portfolio and driving growth
Serving as the primary management contact and client liaison, develop 'Trusted Advisor' relationships with CxOs and other key stakeholders
Manage client expectations, provide updates to the senior management, and participate in steering review meetings
Identify strategic initiatives that help client's business achieve their goals and drive transformational programs
Provide thought leadership / innovation in managing strategic customers
Strategize and create a blueprint for increased mindshare and wallet share in respective market segment/portfolios
Drive growth and customer satisfaction in the accounts / portfolio
Drive account mining / penetration strategies and actively manage pipeline for growth and development of the account / portfolio
Negotiate commercial terms of engagement
Responsible for managing the P&L of portfolio, business planning / budgeting
Work with the delivery team and thirdparty vendors to ensure that project risks are minimized, and project goals are met

Experience & _Skills:
-_**- 10+ years of experience in account management, business development activities in IT service industry with focus on managing insurance clients is preferred.

Seasoned business development professional with excellent track record in managing, retaining and developing businesses
Strong knowledge of Singapore and Malaysia market across business segments, with good exposure to Insurance sector
Thorough domain knowledge with awareness / expertise in latest digital innovations in the industry / domain
Experience of managing project deliveries, working in an onsite / offshore model
Experience in large IT project implementations with a good awareness of the tools and technologies used in large scale business
Strong connects to the senior business and technology leadership in the Insurance accounts in Singapore and Malaysia
Practitioner mindset towards engaging senior level executives in transformation solutions
Strategic thinking, confidence and the ability to plan ahead and stay the course
Proven track record of improving business performance and winning deals
Must be able to navigate a large organization, work in a multidimensional matrix and have the power of persuasion through content and confidence
Ability to work with multicultural and geographically distributed teams. Should be a team person and able to lead different teams to a common goal
Strong negotiation, communication and facilitation skills