Workshop Executive - Singapore - VANTAGE AUTOMOTIVE LIMITED

VANTAGE AUTOMOTIVE LIMITED

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

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Description

To cultivate good Work, Safety & Health environment at workshop.

To ensure quality repairs for all service and repair works.
To monitor / update SM/CSM daily WIP cars status to meet agreed customer deadline / reduce the downtime.
To feedback and follow up technical issues with Technical Dept. to resolve it expeditiously.
To counsel staffs on poor work performance to maintain workshop work discipline.
To keep records and accountable for all equipment and special tools are well maintained.
To conduct meeting with Workshop Foreman daily on quality performance, workshop loading capacity planning and operational issues.
Support front office for technical advice and test drive with customers daily.
Monitor workshop attendance and overtime control.
Establish good coordination, smooth operational procedures and communication between Service team and workshop operations.
Resolve customer complaint requiring the coordination of the service reception and workshop staff.
Plan for new technicians to receive onthejob training programme, assign buddy and complete the basic elearning modules.
Monitor and ensure Workshop Foreman / technicians complete the modular eLearning programme setup by Training Dept.
Keep records and accountable for all equipment, and special tools are well maintained.
Verify the effective implementation of preventive and corrective actions on the nonconformity.
Followup with Parts Department on outstanding parts and monitor on the ETA date.
Conduct weekly work place safety inspection to ensure tidiness and organized parts/ equipment by the team.
Ensure workshop technicians are provided with the relevant and adequate tools to work.
Recommend continuous areas of improvement.
Review and prepare the "Time Analysis Report" to ensure workshop efficiency, productivity and utilization are achieved at monthly set target.
Prepare and update the "Rollover report" on daily basis.
Track "Return Job" ( RJ ) and conduct indepth investigation with Workshop Foreman. To share and highlight RJ cases to the Technicians to prevent a recurrence.
Maintain a clean, orderly and safe environment and help to look after the welfare and interest of the workshop staff.
Cooperate harmoniously with other BU/department for the company's common goal and objectives.
Assist in other company's requirement when directed and to work within the authority of a Workshop Executive.