Service Delivery Manager - Singapore - EXEO GLOBAL PTE. LTD.

EXEO GLOBAL PTE. LTD.
EXEO GLOBAL PTE. LTD.
Verified Company
Singapore

1 week ago

Wei Jie

Posted by:

Wei Jie

beBee Recruiter
Description

EXEO Global Pte Ltd is the global headquarters facilitating the operational and strategic management of overseas subsidiaries for Tokyo Stock Exchange Prime listed EXEO Group, Inc in Japan.


Our primary business is in Managed IT services and the company currently has subsidiaries in the space of M&E engineering services, ICT infrastructure and supply chain technologies that have operations globally.

EXEO Global also continually invests in new businesses and technologies that complement the offerings of the Group's companies.


The Opportunity


To manage the service delivery in Singapore and assigned accounts by delivering quality services through a direct or outsourcing model.

Be part of the operations team and work closely with peers.

He/she will implement the necessary policies and best practices to achieve the defined objectives in line with the company's mission and values.


Responsibilities:


  • Be part of EXEO Global's brand ambassador to help build the company's brand equity
  • Build and manage technical, service delivery and helpdesk to meet SLAdriven delivery standards,
  • Assist sales in technical presales solutioning and provide quality service delivery after sales has secured the deal to obtain customer satisfaction
  • Handle the construction project like a SI project besides maintenance project.
  • Manage customers and instill confidence in them on our ability to deliver both presales and postsales and propose ways on how to improve continuously to ensure continued customer satisfaction
  • Evaluate and manage outsourced partners to ensure that they adhere to our technical delivery standards
  • Handle postsales technical/delivery crisis and service call escalations
  • Handle technical field/onsite jobs (hardware break/fix)
  • Spot for potential sales opportunities and pass the leads to sales to close the deal
  • Ensure operational resource optimization in terms of technical and delivery
  • Ensure delivery readiness by working with both external and internal stakeholders for all postsales matters
  • Identify process/procedure bottlenecks & offer solutions for continuous improvement
  • Prepare technical/service delivery related monthly reports for business to monitor the operations effectively
  • Support new business gotomarket strategies for any technical/servicerelated activities
  • Provide coaching and guidance to ensure maximum efficiency, if there is a team
  • Any other adhoc assigned by superior

Requirements:


  • Minimum Diploma/Degree holder in IT related or engineering discipline.
  • Experience in hardware maintenance support and delivery.
  • Good knowledge of Infrastructure/Networking/Servers/OS
  • A serviceoriented mindset
  • Excellent communication and presentation skills
  • Experience in high severity case escalation and management
  • Selfmotivated and delivery focused
  • Must be able to prioritize and effective in proactive action
  • Honest and able to manage sensitive or confidential information
  • Able to demonstrate a high degree of flexibility including out of hours
  • Ability to work under pressure and to deadlines
  • Able to multitask
  • Responsible, selfmotivated and enthusiastic
  • Good interpersonal and teamwork skills
More jobs from EXEO GLOBAL PTE. LTD.
See all jobs of EXEO GLOBAL PTE. LTD.