Product Support Manager - Singapore - WhiteCoat Holdings Pte. Ltd.
Description
Company OverviewWhiteCoat ) is a regional digital healthcare provider founded and headquartered in Singapore, offering on-demand telemedicine services and other services through innovation and data-driven technology. WhiteCoat's core services include primary care tele-consultations, chronic disease management, health screening services and home-based medical services.
As a digital healthcare leader, WhiteCoat partners global insurance giant, AIA, large conglomerates and other government, and financial organisations to spearhead the way for wider access to affordable healthcare across the Southeast Asia region.
Who are we looking for?
Are you an individual who is independent, self-motivated and passionate about healthcare? Are you keen to take your career to the next level? We are looking for a team oriented and passionate Product Support to join our Product Development team to manage the various aspects of our product and technology services.
Joining us should appeal to you not just because we respect and value our employees but because we are a place where passion and dedication are rewarded with opportunities for professional and personal growth.
What would you need?
You have a Bachelor's degree, diploma or certificate in a technical field such as Computer Science or Information Systems, along with over 5 years of experience in technical support, including a minimum of 2 years at Level 2 or higher support, demonstrating strong troubleshooting skills and some familiarity with scripting languages.
Not just a front-row seat, but you will be on stage and be part of the action as we revolutionise healthcare.
Escalated technical supportReceive, assess, and resolve escalated support tickets from Level 1 specialistsPerform advanced troubleshooting, simulations, and testingLiaison with Level 3 Engineers and Product DevelopersEvaluate and categorise issues requiring Level 3 attention, and prepare detailed reportsAssist Product Developers product developers by providing them with critical user feedback and testing new featuresKnowledge managementUpdate and maintain advanced troubleshooting documentationTrain Level 1 Support Specialists to handle complex but common issuesPerformance monitoringUtilise system monitoring tools to proactively identify potential issuesReporting & metricsMonitor KPIs such as escalation rate, resolution time, and customer satisfactionProvide comprehensive reports to management teamCareer advancementOpportunity to transition into product development or management roles, leveraging the deep product knowledge and technical skills acquired
Required Skills
Advanced problem-solving abilities.
Effective technical and non-technical communication skills.
Deep expertise in product-specific technologies.
Ability to work under time-sensitive conditions
You will also get to enjoy the following:
Healthcare and insurance benefitsIncentives for good individual and team performances
Why Join Us?
Great & Best Place To Work
We are A GREAT & BEST PLACE TO WORK
92% of our employees say we are a great place to work compared to 53% of employees at a typical Global company.
While people are at the centre of what we do as an organisation, we can only do so if we do right by our people.
And we know we can only get better by bringing in talents like you to grow together as we strive to become the healthcare provider and the employer of choice.
If you join us, you will become part of a diverse and inclusive team of passionate healthcare and technology professionals, a number that has been growing since we started in 2017.
As we embark on our growth plan in the region, we will more than double our team as we move into 2023.
Our team is led by some of the most experienced individuals in their respective fields.What should you do next?
Go to our career page at , hit the apply button and we will be in touch#J-18808-Ljbffr