Digital Experience Officer - Singapore - Science Centre Board

Science Centre Board

Verified Company

Singapore

1 week ago

Posted by:

Wei Jie

beBee Recruiter

Description

What the role is

What you will be working on

The incumbent supports the organization and is responsible for the overall User Interface and User Experience (UI/UX) of the organization's digital assets and enhancing experience via online channels such as but not limited to SCB's corporate website, blogsite, and other digital assets. He/She will collaborate with crossfunctional teams to design, shape system/platform enhancement projects in the Centre to identify the features/technologies for different stages of the audience's digital footprints leading to a unified experience leveraging on SCB's digital assets.

He/She is responsible for the following:

Solutioning for Target Audience
Develop and update User Interface and User Experience playbook with latest trends and practices for SCB stakeholders to adopt and ensure consistent practices and guidelines across SCB digital assets.
Work with key department to gather business and technical requirements, review design plans for feasibility, practicability and assess budget and completion timeframe.
Online Engagement, Conversion and Retention
Ensure a seamless digital User Interface and User Experience to drive acquisition, engagement, and retention.
Delivery of Personalised Experience
Analyse the customer relationship and loyalty data.
Understand user requirements, identify design problems, propose, and implement solutions.
User Interface and User Experience Design Process
Translate concepts into intuitive user flows, customer journeys, wireframes, and mockups for different platforms.
Adopt usercentric design thinking approach to rapidly test and iterate designs.
Project Management
Coordinate with Project Managers, System Owners, Business Users and vendors to define and implement solutions with suitable UIUX that align with business direction.
Assist in conceptualising customer journey and desired outcomes.
Writing approval paper.

What we are looking for

He/She must possess excellent communication, presentation, analytical and negotiation skills, is a problem solver with a positive and adaptive mindset.

He/She must be familiar with the drafting of tender and approval papers as well as tender evaluation.