Customer Support Specialist - Singapore - ECS Computech Private Limited

Description

Job Title: Customer Service Officer
Company: ECS Tech Pte Ltd
Location: Singapore Experience: 1 Years
About ECS Tech Pte Ltd: ECS Tech Pte Ltd, a subsidiary of ECS Computech Pvt Ltd, is a wellestablished global IT services company with a 15-year history. We specialize in providing high-quality IT technology services to clients worldwide. Our expertise spans various cutting-edge technologies, including Oracle, Salesforce, Microsoft Stack, Java, and digital platforms. With a global presence in the US, Canada, and Singapore, we operate from our offshore development center in Hyderabad, India, at Hitech City.
Job Description:
We are looking for a Customer Service Officer to join our team in Singapore. The ideal candidate will be responsible for delivering personalized service over the telephone to customers in our call center, addressing banking products, accounts, and services inquiries in an effective and efficient manner. The role involves understanding customer needs, providing appropriate solutions, identifying crosssell opportunities, and consistently delivering excellent quality service to achieve total customer satisfaction.
Key Responsibilities:

• Deliver personalized service over the telephone to customers in the call center.
• Address customer inquiries related to banking products, accounts, and services.
• Understand customers' needs and provide appropriate solutions and attention.
• Identify cross-sell opportunities during customer interactions.
• Consistently deliver excellent quality service to customers to achieve total customer satisfaction.
• Solicit customers' feedback and identify problem trends for improvement actions.

Requirements:

• Strong communication and interpersonal skills.
• Excellent telephone etiquette and active listening abilities.
• Ability to understand and address customer needs effectively.
• Basic knowledge of banking products and services is a plus.
• A proactive approach to identifying cross-selling opportunities.
• Strong customer-centric mindset and a commitment to delivering exceptional service.
• Strong problem-solving skills and a desire for continuous improvement.

Location: Singapore
Work Authorization: Singaporean / PR
Duration: 12 Months